Continual Service Improvement (CSI) Practice Exam

What is the primary focus of component capacity management (CCM)?

1. Understanding the capacity of packaging processes

2. Understanding the capacity, utilization and performance of configuration items

3. Measuring the efficiency of service delivery

4. Managing software deployment phases

The correct answer is: Understanding the capacity, utilization and performance of configuration items

The primary focus of component capacity management (CCM) is to understand the capacity, utilization, and performance of configuration items. This area of capacity management concentrates on how individual components of the IT environment operate and support services, assessing whether they have the necessary capacity to handle current and anticipated workload demands. By evaluating capacity, organizations can ensure that resources are effectively utilized and that there is adequate performance to meet service requirements. This insight allows for better planning, scaling, and optimization of IT resources, ultimately contributing to improved service reliability and efficiency. The other options do not encapsulate the core functions of CCM. For instance, while understanding the capacity of packaging processes is relevant to product delivery, it does not directly relate to IT components. Similarly, measuring the efficiency of service delivery addresses broader service management practices rather than focusing on individual configuration items. Lastly, managing software deployment phases pertains to aspects of software lifecycle management, which falls outside the specific focus of CCM on resource utilization and performance.