Continual Service Improvement (CSI) Practice Exam

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Prepare for the Continual Service Improvement Exam with our comprehensive quizzes. Practice with multiple-choice questions, detailed explanations, and insightful hints to enhance your understanding and readiness for the test.

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What does a service level target ensure for an IT service?

It guarantees a specific financial return
It establishes baselines for service delivery
It ensures alignment with business objectives
It outlines personnel responsibilities during incidents

The correct answer is: It ensures alignment with business objectives

A service level target plays a vital role in ensuring that the IT service aligns with the broader business objectives. It sets clear expectations regarding the performance and quality of the service being provided. In this context, a service level target defines specific outcomes that should be achieved, which helps to ensure that the IT service meets the needs of the business effectively. By aligning service level targets with business objectives, organizations can ensure that IT services support critical business processes and contribute positively to the overall goals of the organization. This alignment ultimately drives better service delivery and customer satisfaction. The other provided options address different aspects of service management but do not focus specifically on the operative role of service level targets in connecting IT services to business needs. For example, while establishing baselines for service delivery is important, it is a more technical aspect related to measuring current performance rather than ensuring alignment with business goals.